Product: Waste Pro Usa Residential Waste Collection Clear all filters (0 of 72 reviews match)
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Waste Pro Usa - No pick up after holidays:{

no pick up after holidays even if it is stated that trash will be picked up day after the holiday if holiday is on pick up day :( so 2 weeks after christmas and new years holidays with only 1 pick up in a week even if payin g for 2 times a week.... and trash is always overfilled on holidays like christmas and new year. such a poor service. called their office to ask if they pick up today after the holiday they said NO next pick up day at the end of the week . WASTE PRO is horrible.
1.0
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Product or Service Quality
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Waste Pro Usa Residential Waste Collection
#1438945
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Waste Pro Usa - No trash pick up

It snowed and my trash did not get picked up. I waited 2 days and called to see if my trash was going to pick up. The staff stated no, I requested a credit and she stated no. My contract is weekly. This is the third time, I had problems with Waste Pro. My trash was not picked up and I called and they stated they would come the next day and it never happen. I called and they credit to my account. Why am I paying for a service, I did not receive. I will take the amount off my bill. I do not recommend this company.
1.9
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Waste Pro Usa Residential Waste Collection
I didn't like
  • Service not being performed as contracted
#1422570
Waste Pro Usa - Mad resident
Waste Pro Usa - Mad resident
Waste Pro Usa - Mad resident
Poor customer service, dump my garbage and spilled garbage in front of my house,and left it as that
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello, We sincerely apologize for the inconvenience this has caused, and we understand your frustration. Please send your service address and contact info to us at customerser...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1420224
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Waste Pro Usa - Broken can

Garbage man squashes my can about everyone he picks it up. Today he split it and a big hole is in it. Please replace soon.
4.1
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Waste Pro Usa Residential Waste Collection
#1399494
A couple weeks in a row they have skipped our house. Last week they said they had equipment trouble. This week they said that last weeks miss was because the container was not at the road. Wrong. Mine was out before my neighbors and his was picked up both times. So...
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Anonymous
Anonymous

If they have a pic of your stop not at the curb it sounds to me like you probably didn't have it out. If so I'm sure you would have asked to see the pic they have.

1.7
Product
Waste Pro Usa Residential Waste Collection
I didn't like
  • Missed pick ups
  • Do not do there job
#1394552
Lying customer rep responded on your page to my complaint. Said it would be taken care of. Sent him info requested. Never contacted me. I called twice, no answer, "Leave a voice mail," was the only option. Called a third time, spoke to a human who offered me a...
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Product
Waste Pro Usa Residential Waste Collection
#1393845
Thank you for our last conversation regarding pick up of Arey, Petrides and Goins trash on Cove Springs Drive in Barnardsville, NC, 28709 I would appreciate knowing if we {Arey } should continue put our trash out in the the Waste Pro trash can that is on the...
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Anonymous
Craig Arey

I did not receive directions as requested earlier this week regarding continuing trash pickup as usual, and had hoped that Waste Pro would pick up our trash located on the dri...

WP2001
WP2001
Waste Pro Usa Verified Representative

We apologize for the lack of communication. We will continue to work with the local office to ensure a resolution for all. Additional questions or concerns may be directed to ...

1.0
Product
Waste Pro Usa Residential Waste Collection
I liked
  • Thank you for hearing about my concers
  • Thank you hearing my concerns
I didn't like
  • I have called the ashville office many many times with no reply
#1386687
Our local Asheville provider failed to respond to numerous requests over a period of many months re damage to our neighbor's driveway. Up until yesterday and today, I have been respectful and patient with my continued requests for a response to this worsening damage to...
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Product
Waste Pro Usa Residential Waste Collection
#1380394
Garbage men are slobs that always leave some detritus behind after dumping yard waste. The trucks leave oil stain trails in the street. After dumping a can of waste into the hopper using the forklift, they drop the plastic cans instead of lowering them to the ground,...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello, we sincerely apologize for the frustration this has caused. We would like to follow up with the local office to ensure this is resolved. Please send your service addres...

2.0
Product
Waste Pro Usa Residential Waste Collection
#1373971
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Waste Pro Usa - They won't return calls or replace the can they took

I have not been able to get Wastepro to answer the phone or return my calls. They took one of my containers without explaination and have not brought another one out. Also, they would pick up one of the cans prior to them taking one and not empty the other. I pay for 2 containers. It has been two months now without any results from Wastepro!
1.6
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Customer service
Exchange, Refund and Cancellation Policy
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Product
Waste Pro Usa Residential Waste Collection
#1357136