Manufacturer: Waste Pro Usa Category: Waste Collection Clear all filters (29 of 29 reviews match)
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We had a Hurricane I know that..we also had no TV and no electric to tell us that today was our pick up day..We suddenly seen and heard a garbage truck. My husband ran out and stop them..if it wasn't for my husband we wouldn't have gotten the garbage we had to throw...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello Ms. Bruno,We certainly understand your frustration and take every step possible to ensure our customers have the necessary information following a storm. Please note fo...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1099836
We recycle at my home.No problem with that. But there is a problem when the trash truck men take a box FULL of cardboard and dump it in with the trash. The cardboard was not in the trash can. It was actually beside the recycle bin. This was about a month ago....
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments regarding recycling collection services and would like to assist you with this. Please email your service address and contact phone numbe...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1093695
For the last 2 weeks I have had a small (4' wide X 10" deep) plastic kiddy pool out by my trash can.Today I even put it on top of the trash can. When the mechanical arm lifted the can the kiddy pool fell and the guy just looked at it and drove off. This is absolutely...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,we have received your comments about items being left behind after collection and we would like to assist you with this. Please email your service address to customerse...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1089400

Waste Pro Usa - Not good

#1094305
I disassembled my kids cedar wood swing set and placed in a neat pile by the road. It's been over 3 weeks and 4 phone calls and it's still there. Every time I call they say someone will be right out to get it. Nice ladies but apparently not getting the job done
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Waste Pro Usa - Did not pick up my trash!

#1074588
Our garbage was full to the top. The weight limit says 350 pounds and it was definitely under 350 pounds. The drivers lifted up the lid and took the top piece of trash and left the rest of the garbage. I guess they thought it was too heavy for them to lift and said f$&@ it and drove on.
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Waste Pro Usa - MOST HORRIBLE SERVICE

#1071239
1.0
Details
I have made several calls about garbage cans left half full, not picking up yard waste, and recycle. Last call I made about garbage cans left half full the next Friday garbage wasn't picked up at all. Terrible company!!!
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Waste Pro Usa - Trash not picked up

#1065724
3.5
Details
Took trash can to road at 5:40 on Thursday as usual. Neighbors cans were there too. Came home that evening and all were picked up but mine. Called Friday left a message with no return call from them. Can still sitting on side of road. Found out friend up the street put his out first at 6:00 his was the only one there and he came in to find his neighbors were all picked up but his how is this?
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Hello, Really horrible customer service in Cape Coral, FL.via email, maybe I should say no customer service at all from their office, and half the time the pick up guys do NOT pick up what they are supposed to pick up according to the city contract terms. And then...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments concerning service in Cape Coral, FL and would like to assist you with this matter. Please email your service address and a contact phone...

1.7
Product
Waste Pro Usa Residential Waste Collection
#1088596
Waste Pro Usa - Unsatisfactory even when you pay extra
It's nearly been two weeks since I requested and paid the extra $100.00 fee to have my tree branches picked up I've called numerous times and spoke with office Manger Karin and every time she claims that tomorrow it will be taken care of and everyday I come to find no...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments regarding yard waste collection and we would like to assist you with this. Please email your service address and phone number to customer...

1.5
Product
Waste Pro Usa Residential Waste Collection
I liked
  • Low rates
#1082348
This is the fourth time in around a year that our garbage does not get picked up.Now it has been sitting outside for more than two weeks, even though we called and complained several times. This week we were told that someone would pick it up in the next 24 hours, but...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We've received you comments regarding collection in North Carolina and we would like to assist you with this. Please email your service address to customerservice@waste...

3.0
Product
Waste Pro Usa Residential Waste Collection
#1074738
This is the third week in a row that Waste Pro hasn't picked up the lawn waste in my neighborhood.As far contacting them I have done that at least seven times in two weeks. I have not called them this week since it doesn't do any good. last week I was told that they...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We apologize for the difficulty with getting your yard waste collected. We would like to assist you with this, but will need your complete service address in Cape Coral...

Product
Waste Pro Usa Residential Waste Collection
#1063644
I called on the 5th of June to have my bulk garbage picked up.I have called almost every day since the 5th and my garbage is still in front of the house. Code enforcement recently showed wondering why it has taken so long for pick up and I explained the situation. I...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello, We have received your comments concerning service and we would like to assist you. Please email your service address to customerservice@wasteprousa.com. We apologize ...

Product
Waste Pro Usa Residential Waste Collection
#1061067
They came knocking on doors in the neighborhood offering great rates, and undercutting the competition.In less than one year, they have missed at least 7 pick-ups! No one answers the phone; or calls you back when you leave (numerous) messages. I tried emailing as well...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments regarding missed service. We apologize for this experience and would like the opportunity to correct this. We would be happy to assist y...

1.0
Product
Waste Pro Usa Residential Waste Collection
I liked
  • Low rates
#1054882
Waste Pro Usa - Recycle bin just skipped ! And not emptied
I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed. Well it is now 8:30pm Wed. And trash is still in it !!!! I wii leave the bin there until it's picked up!!!!! The height of inefficiency! And on...
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Anonymous
Anonymous

I hope the city or your neighborhood association fines you for leaving the can there after trash pickup.

WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments and would like to assist you with this issue. Please email your service address and contact phone number to customerservice@wasteprousa.c...

1.7
Product
Waste Pro Usa Residential Waste Collection
#1045601