Anonymous
map-marker Palm Coast, Florida

Want to say that moving down here from Penna. the service has been a 5 star. always picking up on fridays and men have been gentlemen. TRUCK # 13087

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no compliants service good, men on truck nice very, moved down here from Penn. very happy with services
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User's recommendation: I would recommend the service here in the W section

Anonymous
map-marker Bunnell, Florida

Broken garbage cans

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Their have broken 2 garbage cans. Then the have left garbage in my can. I have had to call so many times and my can still has not been replacedte
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Pros:
  • Are the only option in town
Cons:
  • Having to pick up trash by myself

User's recommendation: Tell palm coast to change companies

Karen L Odv
map-marker Weaverville, North Carolina

Five years of terrible service

This is a nightmare company. They regularly don't pick up my trash. Then the bears or the crows strew it around. My area is suburban, so mountain roads are not to blame. I've made dozens or maybe even hundreds of calls to them and to Buncombe County. Calls to the company are an utter waste of time. Daily calls to Buncombe County help a little. I'm disabled and can't take my trash to the landfill.
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Preferred solution: Deliver product or service ordered

User's recommendation: None - I'm looking for recommendations or alternatives myself.

Kevin H Ekd
map-marker Palm Coast, Florida

Excellent service

Cane and Vic are the best guys you have. They should be the standard for the best workers. Always a great attitude and excellent service
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Preferred solution: Nothing just giving credit to the best team

Anonymous
map-marker Palm Coast, Florida

Praising the work these men do.

Been in Palm Coast now 34 years, the service i get is a 5 star rating or more, Men have been nothing but PROFESSIONAL. DRIVER: JAMER HELPER: ANTWON TRUCK# 1390 Thank you so much: Eddie Rivera
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Anonymous
map-marker Palm Coast, Florida

They abuse the disabled and don't follow court orders.

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They always break my garbage cans and do not follow court orders to return my can to the house. I am totally disabled and can't do this any more!!!!!!!!
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Preferred solution: Apology

User's recommendation: Complain about waist pro

nhenry p

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Verified Reviewer

Good report

richard blanco answered phone. explained 6 mo backlog on replacment garbage and recycle cans. of 3 sites needed, we got one site already delivered the next day. i am in contact with office to get the added ones broken tops and rusted wheels and lift bar broken. as
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User's recommendation: ask for richard

Gerry J Pex

Service issues

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I have been with them for two months and they still havent brought us any trash cans- three of the past four weeks they have left my trash but picked up everybody elses trash that live near me
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Cons:
  • I paid for services that have not been provided

Preferred solution: Deliver product or service ordered

User's recommendation: Forget wastelro

Michael S Ipk

Great Customer Service

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My trash was not picked up for two consecutive weeks. I called Waste Pro and reached Christine who was very professional and helpful. She scheduled my trash for same day pick up and advised me of the other services that Waste Pro offers. I was unaware of the "bulk" pickup for white goods. Christine gave me full details which solved a huge problem for me. I appreciate the extra effort!
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Preferred solution: Deliver product or service ordered

User's recommendation: Call customer service and ask for Christine..

Robert W Ibh

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Verified Reviewer

Where do I start?????? :(

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customer service line takes 45+ minutes to speak to a person. The pickup people throw the cans into the street if they're in a hurry. Can't get anyone to do a thing about it from the main office. They seem to have gotten worse, now that our County, (Buncombe, NC.), has a contract with them. Bills are 60 every two months. Shouldn't have to complain, for $360+ a year...
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Pros:
  • At this point
Cons:
  • Nobody will call you if you leave voicemail
  • 45plus minute wait time for any csr to answer a call

Preferred solution: Deliver product or service ordered

User's recommendation: take a day off to get someone in customer service.. always 45+ minute wait time.

Michael M Vxt
map-marker Lawrenceville, Georgia

Bulk pickup

My Waste Pro associate, Veronc was very professional and courteous. I thank her for her service. In the future I hope to have her as my representative
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Preferred solution: Employee evaluation

Keyandra Ptr

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Verified Reviewer
| map-marker Fort Pierce, Florida

Poor Service

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We get 2 trash pick ups a week. Most of the time they come 7AM or 6PM. This past month they missed 2 pickups in the same week. Never showed up. This is the worst trash removal company in Florida.
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User's recommendation: STAY FAR AWAY FROM THIS COMPANY

Regina V

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Verified Reviewer
| map-marker Pompano Beach, Florida

No scheduled pickup AGAIN NORTH LAUDERDALE

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THIS IS THE 3D TIME IN ABOUT 2 WEEKS IVE HAD TO COMPLAIN THEY MISSED OUR SIDE OF THE STREET. 1ST TIME WAS THEY RAN OUT OF GAS, I COMPLAINED WITH OTHERS AND THEY CAME NEXT DAY. THE OTHER DAY THEY AGAIN MISSED OUR SIDE OF THE STREET, I CALLED CORPORATE AND THE SUPERVISOR HAD THEM COME AND HE FOLLOWED THEM. NOW ONCE AGAIN THEY PICKED UP OPPOSITE SIDE OF STREET AND DID NOT PICK UP OUR SIDE. WHATS THE EXCUSE THIS TIME? AND OF COURSE ITS A HOLIDAY WEEKEND SO IT WILL SIT ALL WEEKEND
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Cons:
  • Lousy service

User's recommendation: POOR

David B Oqn
map-marker Jacksonville, Florida

No pick up for over 6 weeks

They refuse to send a truck to pick up yard waste now going over 6 weeks. Yard waste is rotting on street.
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Cons:
  • Terrible service for yard waste pickup & customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't do business with this company

Anonymous
map-marker Sylva, North Carolina

Missed trash pick up

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OUR PICK UP IS ON FRIDAYS. LAST WEEK WE HAD NO TRASH PICK UP. A NEIGHBOR WAS TOLD ON FRIDAY THAT WE WERE SCHEDULED FOR PICK UP ON SATURDAY. THAT DID NOT HAPPEN. I CALLED TODAY AND WAS TOLD BY KENEISHA(sp??) THAT WE WERE ON THE SCHEDULE FOR PICK UP TODAY. AS OF YET, NO ONE HAS BEEN HERE AND THE SAME NEIGHBOR WHO CALLED LAST WEEK WAS ADVISED VIA AN EMAIL THAT WE ARE ON THE SCHEDULE FOR TOMORROW.
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User's recommendation: They had been good for awhile, but not recently. We were finally picked up on Wednesday