filters
state:
Show
city:
Show
product:
Show
Waste Pro Usa - Service Failure
I paid in advance (8/8/18) to have 10 additional garbage bags picked up due to my impending move. I arrived home today and to my unpleasant surprise, the trash is still sitting in my yard. Of course the office is now closed and I either have to look at 10 additional...
Read more
Doraville, Georgia
#1326576
Show

Waste Pro Usa - Solved my problem

I had yard waste for on week and after contacting their manager the problem was solved. Im happy again. Like
5.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1320118
Show

Waste Pro Usa - 4 weeks no service

4 weeks calling every single day to have service which is paid for. Garbage piled up neighbors angry. They come half way down the road and say on my account pick up complete. Funny garbage is still there. They made the news with their terrible service. Not surprised.
1.8
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1317455
The past 2 weeks they have failed to pick up our trash. Was promised a week ago they would be out at 7 that evening to pick it up they never came so our trash is overly full and so today on Thursday when it is supposed to be trash day they did not get our trash and I...
Read more
1.0
#1313816
We have been paying for Waste Pro's services since we moved into our home in Swannanoa, NC last July. Numerous times they have either not picked up our trash, our recycling, or both. We live in a very wooded area and have many bears and raccoons. The past two weeks, we...
Read more
1.5
I liked
  • Low rates
I didn't like
  • Having to pick up trash by myself
  • Management
  • Poor communication
#1313450
My name is Mary Lisa Kelly my address is 165 OakWood Way, Athens Ga. 30606. I been a customer for 14 years with waste pro but I moved to this address and every since I moved to my new address I have to call every Tues and ask them to pick up our trash but they never...
Read more
WP2001
WP2001
Waste Pro Usa Verified Representative

Hi Mary, we would like to apologize for your service issues. We will forward this to the local office to have this corrected as soon as possible. -CR

#1306074
Hi today I came home from work at 6:23 this afternoon to find that my garbage has not been picked up and it's full of flies so now we got to wait till Monday with garbage still in our front yard because these employees fail to ask for help from their co-workers to help...
Read more
WP2001
WP2001
Waste Pro Usa Verified Representative

Hello, we sincerely apologize for this issue. Please send your service address and contact info to customerservice@wasteprousa.com. We will be happy to help. -CR

Anonymous
Anonymous

So dispose of it yourself on a regular schedule and for less money ; see what happens. Guarantee : you'll be waist deep in your own refuse in weeks.

1.0
#1302168
What good is a service number if no one answers the phone? In 2018, it is absurd to have to spend over a 45 minutes waiting to speak to someone. At a minimum please employ a call back system. The problem is simple and does not require 100 words to describe. I am...
Read more
#1300829
Show

Waste Pro Usa - Very Unprofessional!!!!

Poor management, poor service, poor everything!!!! Don't recommend this company!!!
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1298272
My garbage was left our of the weekly pickup, again. Why is every other house in the neighborhood serviced except for mine? I wish the city/county would have not switched providers. I did not have this issue with the previous vendor. I called on the missed service day...
Read more
Anonymous
Kimberly Ann

I live in Barnardsville NORTH CAROLINA and we are receiving the same treatment and more. Called Timothy Herman, on vacation at the GRAND CANYON he said, and he was promoting h...

I didn't like
  • Service not being performed as contracted
#1291774