State: Florida Product: Waste Pro Usa Residential Waste Collection Clear all filters (20 of 50 reviews match)
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We have demolished a shed in the back yard.Rules were recently changed so that we do not have to call in for a lager pick up. They refused because it wasn’t tied. Nothing in the notice says it needs to be tied. It’s all scrap wood.Called to aso/complain and the lady...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello, We have received your comments concerning bulk collection and would like to assist you. Due to the type of equipment used to collect this type of material, loose items...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1179314
Waste Pro each quarter has invoices dated on the 20th of the month before the new quarter for pick-up service begins, though residential customers don't receive the invoices for another 3 weeks which puts in around the 12 or 13 of the month the new quarter begins. On...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments regarding invoicing and we would like to assist you with this. Please email your service address and phone number to customerservice@wast...

1.0
Midway, Florida
Product
Waste Pro Usa Residential Waste Collection
I didn't like
  • When yard debris in yard trash bags are thrown back in yard
  • Drivers roll the trucks so cans fall lids open even in the rain
  • Invoices not sent on time
#1176285
For the past 3 weeks Waste Pro has not picked up my trash, even though I've called in twice every week about my trash being picked.Each time I call, after being placed on hold, I am promised a supervisor is going to monitor the pick-up of my trash. LOL. I place my...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,we have received your comments and are sorry to hear about the service issues you are experiencing. We would like to assist you, but will need your service address to d...

2.4
Product
Waste Pro Usa Residential Waste Collection
I didn't like
  • Service not being performed as contracted
  • Missed pickups
#1112988
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Waste Pro Usa - Large hole in dumpster

Complained many times to replace or fix hole in dumpster. Animals get in and spread trash everywhere. The answer from Fanning Spring waste pro is there are no boxes to replace or fix the one I have. Very quick to take $100.00 every month. I want another box!!!
1.1
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Fanning Springs, Florida
Product
Waste Pro Usa Residential Waste Collection
#1110027
Missed pickups, no returned calls or emails, poor attitude and service from the workers on the trucks.I could go on and on but why? I see the owner responds occasionally to the feedback but primarily to only the good feedback. Today the worker on the truck laughed in...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello, We have received your comments regarding collection in Clearwater and we would like to assist you. Please email your service address to customerservice@wasteprousa.com....

2.1
Product
Waste Pro Usa Residential Waste Collection
I didn't like
  • Missed pick ups
#1104017
We had a Hurricane I know that..we also had no TV and no electric to tell us that today was our pick up day..We suddenly seen and heard a garbage truck. My husband ran out and stop them..if it wasn't for my husband we wouldn't have gotten the garbage we had to throw...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello Ms. Bruno,We certainly understand your frustration and take every step possible to ensure our customers have the necessary information following a storm. Please note fo...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1099836
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Waste Pro Usa - Not good

I disassembled my kids cedar wood swing set and placed in a neat pile by the road. It's been over 3 weeks and 4 phone calls and it's still there. Every time I call they say someone will be right out to get it. Nice ladies but apparently not getting the job done
Product
Waste Pro Usa Residential Waste Collection
#1094305
For the last 2 weeks I have had a small (4' wide X 10" deep) plastic kiddy pool out by my trash can.Today I even put it on top of the trash can. When the mechanical arm lifted the can the kiddy pool fell and the guy just looked at it and drove off. This is absolutely...
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Anonymous
Anonymous

they're only required to pick up whats in the can. its even stated in the policy. and any items that don't fit in the can you have to call them to have serviced. just read the...

WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,we have received your comments about items being left behind after collection and we would like to assist you with this. Please email your service address to customerse...

1.0
Product
Waste Pro Usa Residential Waste Collection
#1089400
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Waste Pro Usa - MOST HORRIBLE SERVICE

I have made several calls about garbage cans left half full, not picking up yard waste, and recycle. Last call I made about garbage cans left half full the next Friday garbage wasn't picked up at all. Terrible company!!!
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Waste Pro Usa Residential Waste Collection
#1071239
They came knocking on doors in the neighborhood offering great rates, and undercutting the competition.In less than one year, they have missed at least 7 pick-ups! No one answers the phone; or calls you back when you leave (numerous) messages. I tried emailing as well...
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WP2001
WP2001
Waste Pro Usa Verified Representative

Hello,We have received your comments regarding missed service. We apologize for this experience and would like the opportunity to correct this. We would be happy to assist y...

1.0
Product
Waste Pro Usa Residential Waste Collection
I liked
  • Low rates
#1054882